FAQ / Support
Support
Every answer filed under support in the EuroVPS FAQ.
7 answers
Support
- If my website gets hacked, will EuroVPS help?Yes. We locate the compromised files, remove the hack, harden what was abused, and can restore the latest clean backup from before the compromise.
- How can you help speed up my website's page load time?We measure before we change anything, then tune the stack your site actually runs: web server, PHP, caching and database, sized to your load.
- How do you protect my server from security threats?Every internet-facing system has an attack surface, and new application vulnerabilities are published daily. Securing a server is continuous work.
- How experienced are your engineers?EuroVPS has been built and run by engineers and network architects since 2004, with senior engineers on shift around the clock.
- How do I escalate an issue to a shift supervisor?A shift supervisor is on duty around the clock. If a ticket has gone back and forth without a resolution, ask for one in the ticket.
- Do you tune LAMP stacks?Yes. The LAMP stack (Linux, Apache, MySQL or MariaDB, PHP) is the most common web stack, and tuning it is part of our standard management scope.
- Do you offer advanced DBA support?Database help from DBAs with hands-on MariaDB, Galera, MySQL and MS SQL experience, from replication to data modelling, under a professional services agreement.
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