What we do · Platforms
Managed live chat on Chatwoot, your own instance
The chat bubble on your website is often the first conversation a customer has with you. With a hosted chat service, every one of those conversations, and every visitor record behind them, lives on someone else's platform. We run Chatwoot for you on your own instance, under your own domain, in our datacenter, so the conversations stay yours.
What it is
Managed Chatwoot: website live chat with shared inboxes, agents, canned responses, contact history and conversation assignment, running on a dedicated instance that belongs to you. The widget on your website loads from your own domain, the agent interface lives at an address you choose, and the database holding your conversations sits on our infrastructure, not in a third party's multi-tenant cloud.
We install it, secure it, monitor it, back it up and keep it current. Your team logs in and talks to customers.
How we build it
A clean, contained stack. The stack runs as Podman containers under systemd on Oracle Linux, SELinux enforcing, with nginx in front.
Connected to the way your team works. New conversations can be announced into your team chat, so a question from a visitor does not wait for someone to open the inbox.
Upgraded against a baseline. Before an upgrade we record the number of conversations, contacts, agents, inboxes and messages; after it, and again after a reboot, the counts must match, and the widget's live connection is opened from a real browser, because a chat that answers a health check but fails in the browser is still broken.
Pull-only backups. The instance has no route to its own backups.
What it protects you from
- Your customer conversations and visitor data held on a platform you do not control.
- A chat widget that quietly fails and nobody notices until sales drop.
- An upgrade that loses conversation history.
- A stack nobody knows how to roll back.
Why EuroVPS
- Your own instance, your own domain, your own data.
- Hosted in our datacenter, with EU data staying in the EU.
- Upgrades checked against a recorded baseline of conversations and messages.
- Backups and monitoring included, by the engineers who run it.
- Joined up with team chat and ticketing if you run those with us too.
FAQ
Can the chat run under my company's domain? Yes. The widget and the agent interface use your domain and your certificate.
Can you move us from a hosted chat service? Usually, yes. We plan the move with you, including what can be carried across from your current provider and how the widget is swapped on your site.
Who applies the updates? We do, on a schedule agreed with you, with a rollback ready for every upgrade.
Can it work alongside our ticketing system? Yes. Conversations can be announced into your team chat, and we also run Request Tracker for teams that want a full ticketing system.
If you want live chat that belongs to you, Talk to an engineer.
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