We'll monitor your website like it's our own
Our proactive response policy
If your website is unavailable, we receive an alarm and open a ticket on your behalf. What happens next depends upon your security policy. We can start investigating the issue immediately and, if the root cause is something that we can fix, we can resolve it on the spot. Otherwise, we can inform you first and then proceed to assist upon receiving confirmation from your end.
PRTG Monitoring Sensors
We use Paessler PRTG for proactive monitoring and we’re alerted immediately in the event of any network disruption or hardware failure. PRTG will track all aspects of your infrastructure from CPU usage, drive capacity, RAM usage, ports and more.
We use SNMP to capture real-time data on your server’s most critical health metrics as outlined in the table below. Custom sensors are available upon request
- RAM Usage: Sends alarm if memory usage is above threshold
- CPU Usage: Sends alarm if CPU usage is above threshold
- Load Usage: Sends alarm if server load is above threshold
- Disk Usage: Sends alarm if free disk space is too low
- Network Usage: Sends alarm if transfer rate is above threshold
Frequently asked questions
Are there any limitations of responsibility?
If your website or application has stability issues due to coding or programming errors, your website will be removed from monitoring. Customers who have been removed from monitoring may ask to be added back after showing that the underlying issues have been addressed.
How does domain monitoring work?
Proactive domain monitoring is a new service addition that’s now available for free on all Managed VPS and Dedicated Servers. If your website is unavailable, we receive an alarm and open a ticket on your behalf.
What products is this available on?
Free proactive monitoring is available on managed servers. Proactive domain monitoring is not included with shared and reseller hosting
Do you offer SNMP monitoring?
Proactive SNMP Monitoring works in the same way as domain monitoring, except as well as monitoring if your website is up or down, we also monitor key server metrics like load, memory and disk space. Alert thresholds can be set to any specification within the limits of the monitoring system.
How do you monitor your core infrastructure?
All products feature free core services monitoring for our hardware and network. This includes monitoring servers, networking equipment and traffic patterns. We use enterprise grade platforms including ManageEngine OpManager and Paessler PRTG, and we’re alerted immediately in the event of any network disruption or hardware failure.