Bringing virtual English lessons to students all around the world since 2010
I’m an English teacher, not a server engineer. Sure, I know the basics of how to upload a new theme using FTP, but anything beyond that usually requires assistance from support. What I like is that the support team responds to me tickets in minutes and without canned replies.
Can you describe your business and what you do?
I have been teaching English online since 2010. Before this became my full-time job, I was an English teacher in Thailand, working with kids. My educational background and work history in America is all business related, specifically in management, human resources and the tourism industry.
I specialize in general conversation, Business English and Exam Preparation (IELTS, TOEFL, etc) and schedule all my lessons from my WordPress website and carry out the lessons through Skype. I think that online lessons through Skype are only going to become more and more popular in the coming years.
What CMS / Application are you hosting?
I use WordPress for my website.
What kind of problems did you experience at your previous host?
Before hosting at EuroVPS, I tried my luck on Host Gator’s unlimited shared hosting plan. But I consistently suffered from downtime and unexplainable website slow downs which caused my leads to significantly decrease. I could never get any straight answers from support either, so I was left with no choice but to migrate to another host. And that’s when I found EuroVPS.
How do our services assist you in managing your online business?
I’m an English teacher, not a server engineer. Sure, I know the basics like how to upload a new theme using FTP, but anything beyond that usually requires assistance from support. What I like is that the support team responds to me tickets in minutes and without canned replies.
For example back in 2014 my WordPress website was hacked due to a vulnerability in my custom theme. Thanks to the staff at EuroVPS, I was able to get up and running again within a few hours from backups giving me the time I needed to get my developer to fix the vulnerability.
“Support team responds to me tickets in minutes and without canned replies”
How do you feel about the ongoing managed support?
At this point I’ve been hosting with EuroVPS for over 5 years and I rarely need support anymore. My website just works. It’s great knowing that help is always just a few minutes away, in case anything pops up.
In three words, how would you describe us?
Human. Available. Professional.
Why would you recommend EuroVPS?
Absolutely. I’d recommend EuroVPS because the support staff are genuine and actually care. Everything else like reliability and performance is secondary to me. What matters most is that the human element is there.
Ready to completely eliminate hosting problems?
Get your first month absolutely free if you are migrating from another hosting provider.