We try to be as transparent as possible. Our scope of support goes into great detail about what is (and is not) included in our support.
You will receive assistance with much more than just cPanel and Plesk issues! We are a hosting provider who is not afraid to dig deep. Our engineers are highly proficient in command-line support, and do not have to hide behind a control panel GUIs — unlike many other MINO (managed in name only) hosting providers.