Support Plans

We make hosting easier for non-techies

Standard Support Standard

Default server management level included free of charge

Support Time2 Hours / month
Migration Assist
Free Backups
Security Hardening
Hacked Site Cleanup
Standard Webstack
Advanced Webstack
Live Chat Support
Proactive Monitoring
Account Manager
Discounted PS
Phone Support
Included Free
Enhanced SupportEnhanced

Gives you double the support time and also proactive monitoring

Support Time4 Hours / month
Migration Assist
Free Backups
Security Hardening
Hacked Site Cleanup
Standard Webstack
Advanced Webstack
Live Chat Support
Proactive Monitoring
Account Manager
Discounted PS
Phone Support
€25 per month
Enterprise SupportEnterprise

Even more support time and coverage for more advanced webstacks

Support Time8 Hours / month
Migration Assist
Free Backups
Security Hardening
Hacked Site Cleanup
Standard Webstack
Advanced Webstack
Live Chat Support
Proactive Monitoring
Account Manager
Discounted PS
Phone Support
€125 per month
What's included? Learn everything you need to know about our Plans Coverage Policy Scope of Support
desk arrangement
HOW

How Our Support Works

We try and understand our customers' by asking the right questions, so we can deliver the right results.

raise a support ticket 1. Raise a Ticket

To get help, raise a ticket. Ticketing systems are more efficient than phone and live chat for hosting related issues

we ask questions 2. We Ask

We aren't embarrassed to ask questions. It's important so we can find out exactly what you need, and how to best do it.

fix hosting problems 3. We Fix

After we are completely sure of what you need, and how we plan to do it, we start working on your issue.

issue solved 4. Issue Solved

Issues are only marked as "solved" when you confirm things are as they should be. We then notate time worked.

Learn everything you need to know about our scope of support.

Questions & Answers

How do you meter support time?

Our ticketing system has a built-in time metering system for tracking how long our engineers work on tickets. When our engineers begin working on your ticket, they press "start" - and the timer begins. You are only timed for time spent working.

What are the limitations to support

We are system administrators, not developers - and it's unrealistic for us to provide support for all applications under the sun. Limitations to support or "out of scope support" is defined as support for software or application that we do not have experience with, or problems within your own code.

If my website gets hacked, will EuroVPS help?

When the worst happens, we're here for you. If your site is defaced, erased, used for spam, or otherwise infected by malware, we will help you recover and re-secure your data.

• Will you always be able to fix it?

Please understand that we don't do everything for you, as we're a host, not a developer. However, our support engineers will give you guidance and advice on how to patch your site from further breaches.

What is your scope of support?

We try to be as transparent as possible about what is included in our support. To learn exactly what is included in our support, and how much it will cost you to get it, please visit our scope of support page.

Can I upgrade to a higher support plan after?

If you have more complex requirements that demand additional system administration time, you can upgrade to a higher management level. You can easily request a change to your Support Level directing from your client area portal.

How many support engineers do you employ?

32 technical support engineers, 6 on site datacentre / NOC support technicians, and 4 shift supervisors who can report 24/7/365 directly to company directors. We have excellent personnel who understand things quickly and fix just about anything in just about zero time.

Is technical support available 24/7?

Our team is large enough to support our customers every hour of the day. We're always reachable and available to help. Our experienced support engineers provide 24/7/365 support including all major holidays.

Ready to get started?

Activate your Fully Managed European Hosting today.