Unlike some of our European MINO (managed in name only) competitors, we don't hide behind so-called "business hours." Nor do we make that claim, and then not honor it.
Our team is large enough to support our customers every hour of the day. We're always reachable and available to help. Our experienced support engineers provide 24/7/365 support including all major holidays.
Please note that certain advanced security, performance, and database engagements require a specialised skill set that is not available 24/7. Complex requests must be scheduled in advance, during mutually agreed business hours, Monday through Friday, 9 AM – 7 PM CET.