When do I have to pay my invoices?

We will email your invoice 14 days prior to the due date. Paypal subscriptions and automatic debit/credit card transactions will occur at that time.

We also send last-minute payment reminders:

• 3 days before the invoice due date
• 2 days before the invoice due date
• 1 day before the invoice due date

Accounts that are in arrears for 3 or more days (72 hours) are subject to automatic service suspension. Reactivation of services suspended for late payment is possible only after full settlement of past due invoices and payment of a €75 reactivation fee.

Accounts more than 7 days in arrears are subject to termination. Backups are held for 14 further days, pending total deletion. Account restoration from archived backups is subject to a €500 restoration fee.

Update your card or PayPal details in the client portal before the next renewal.