Unsolicited bulk mail and open SMTP relays are not permitted on our network, from any server or site we host.
Customers are responsible for mail sent from their services, including mail sent after a site or server has been compromised. Blacklist operators do not distinguish between a deliberate sender and a compromised one, so neither can we when it comes to responsibility for the traffic.
What happens on a complaint
- We identify the source from the evidence submitted and from our own mail logs.
- Where a server was compromised, we help you secure it as part of managed hosting, and we can advise on securing the application that was abused.
- Where sending was deliberate, the service is suspended and may be terminated.
Accounts engaged in sending spam, and VPS or dedicated servers operating open relays, may be suspended or terminated under our Terms of Service and Acceptable Use Policy. Repeat incidents lead to termination.