Do you offer free migrations?

Yes. Managed migration is included at no extra cost with all of our managed hosting products.

Who is eligible?

Every customer moving from cPanel or Plesk hosting. Migrations from servers without a control panel, and cross-panel moves such as cPanel to Plesk, are also included on a best-effort basis because of the added complexity.

What do you need from me?

Open a ticket with the migration team to schedule the move. We need the login details for your current hosting and anything that may matter, for example a changed SSH port on the old server.

Are mailboxes included?

Yes. With SSH access to the source server we bring the contents of your mailboxes across with rsync, so nothing has to be downloaded and uploaded by hand.

What about my data?

We copy it, then sync the final database and file changes before DNS is switched. Every migration passes a launch checklist first: we walk through each site with you against a hosts-file entry, checking forms, links and PHP errors, before the switch.

How long does it take?

It depends on the amount of data and on any custom configuration, but most migrations complete within 24 hours.